- First, please check your Spam or Junk folder. The notification email should be from firstname.lastname@example.org with the subject line “Your OpinionSite PayPal Reward Has Arrived”. Please add this email, email@example.com, to your contacts or safe delivery email list to ensure notifications reach your inbox.
- If you still cannot find the email, log in to your PayPal account to make sure your reward has not been transferred into your account.
- Lastly, please look to ensure we sent the confirmation email to the correct PayPal email address by going to the "Profile Update" tab in your portal to review/provide the email on file for PayPal. If you didn't have the correct PayPal email documented in this survey, go to the "Reward History" page to determine whether your reward redemption was denied due to the missing PayPal email, then simply re-submit if it was.
If you still have not received your payment after completing these three steps and 3 weeks have passed since redemption of your reward, please reach out to the support team to investigate the status by clicking here).